Distance selling information

1. REALIZATION OF CONTRACT / GENERAL INFORMATION.

 

 

If you order our products by means of distance communication e.g. letter, telephone, fax or E-Mail you will enter into a distance communication contract with Arden Automobilbau GmbH, Untergath 175, 47805 Krefeld, GERMANY. By ordering our goods, you enter into a binding contract offer. Without delay we will acknowledge receipt of the order by e-mail, fax or mail and send to you the legally binding general terms and conditions and the distance selling information in text form. This confirmation does not constitute a binding acceptance of your offer. The same applies to the receipt of a telephone order. We are entitled to accept your firm offer within three working days from receipt of the order by sending a separate statement of acceptance or shipment of the goods.

 

 

 

2.  REVOCATION POLICY

 

 

If you are a consumer and live in Germany or another member state of the European Union we grant a right of withdrawal in the following scope. The right of withdrawal is excluded if the purchased product is manufactured according to customer specifications.

 

Right of revocation

You can revoke your contract without giving reason within 14 days in text form (e.g. letter, fax, E-Mail) or - if the goods were given to you before the deadline – by returning the goods. The deadline period begins on receipt of this instruction in text form, however, not before the product has been delivered to the receiver (in the case of recurring deliveries of similar goods not before receipt of the first part delivery) and also not before fulfilling our information obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB (introductory law to the civil code) and our obligations according to § 312e paragraph 1 sentence 1 BGB (civil code) in conjunction with Article 246 § 3 EGBGB (introductory law to the civil code).  To protect the cancellation period it is Sufficient to punctually send the cancellation or goods. The revocation must be sent to:

 

Arden Automobilbau GmbH

Untergath 175

47805 Krefeld

GERMANY

E-Mail: [email protected]

Fax:  +49 (0) 2151 / 37 23 23

 

Consequences of revocation

In the event of an effective cancellation the mutually received goods or services must be returned and if applicable the benefits eventually received (e.g. interest) must be surrendered. If you can only return the received goods or services either complete or partly in a deteriorated condition you must where necessary pay us compensation for the loss of value. With the transfer of goods this does not apply if the deterioration of the goods results solely on their inspection - as it would have been possible - in a shop.  Besides this you can avoid the obligation to pay compensation for a loss of value by deterioration of the goods by using the goods as intended for use, do not treat or use the goods as your own property and refrain from everything that could impair the value of the goods. Goods should be returned at our risk. You have to pay the return transportation costs when - the delivered goods Correspond to the ordered goods and when the price of the returned goods does not exceed an amount of 40 Euro, or if the price of the goods is higher and at the time of the cancellation you have not made a payment or made a contractually agreed part payment. Other than this the return transportation will be free of charge for you. Goods not able to be sent by package will be collected from you.   Obligations to reimburse payments must be settled within 30 days.  The period begins with the sending of your cancellation or the goods, for us with the receipt.

 

End of the revocation policy.

 

 

3. GUARANTEE / RECLAMATION

 

 

 The warranty period is two years from delivery of the goods with new goods and one year for used goods. Our Customer Service can be contacted at the following address and telephone number:

 

Arden Automobilbau GmbH

Untergath 175

47805 Krefeld

GERMANY

E-Mail: [email protected]

Tel.:  +49 (0) 2151 / 37 23 0

In addition, the statutory limitation rights apply.

 

 

4. PRICES / SHIPPING

 

 

More information about our products, their availability and the delivery deadlines can be found in our online shop. The listed prices are final prices in Euro including legal VAT plus shipping costs. Transportation costs are only charged for orders below the minimum subsequent purchase order. If the minimum order is exceeded transportation will be free of charge. If transportation is within Germany the flat rate charges are 5,90 Euro for orders under 20,00 Euro. If the transportation is within Europe the flat rate charges will be 8,90 Euro for orders under 50,00 Euro, and outside Europe 14,90 Euro for orders under 100,00 Euro.The dispatch of the purchased goods to you is only made after payment of the purchase price on delivery, funding, advance payment or payment by credit card. 

 

 

5. GENERAL BUSINESS CONDITIONS

 

 

Otherwise our general terms & conditions apply.